Privacy Policy

Eco Labels Ltd is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit an enquiry, request a quotation, place an order or otherwise interact with our business.

Introduction

By using our website, you agree to the practices outlined in this Privacy Policy.

Who We Are

Eco Labels Ltd
The BIS
Whitby Street
Hartlepool
TS24 7AD

Email: info@labels.eco
Telephone: 0333 050 7990
Website: www.labels.eco

Information We Collect

We may collect personal information when you contact us, request a quotation, place an order or use our website.

Information you may provide includes:

• Full name
• Company name
• Email address
• Telephone number
• Postal address
• Delivery address
• Project requirements
• Order information
• Information supplied through forms, emails or telephone conversations

Information collected automatically may include:

• IP address
• Browser type and version
• Device information
• Website usage data
• Pages viewed
• Time spent on pages
• Referral sources

How We Use Your Information

We use your information to:

• Respond to enquiries
• Provide quotations and samples
• Process orders and deliveries
• Manage customer accounts
• Provide customer support
• Improve our products and services
• Maintain business records
• Meet legal and regulatory obligations
• Send relevant updates relating to our services

Marketing Communications

From time to time, we may send information about products, services, promotions or industry updates that may be relevant to your business.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link within our emails or by contacting us directly at info@labels.eco.

We will never sell, rent or trade your personal information to third parties.

Lawful Basis For Processing

Under UK GDPR, we process personal information on one or more of the following legal bases:

• Consent
• Contractual necessity
• Legal obligation
• Legitimate business interests

Sharing Your Information

We may share information with trusted third parties where necessary to operate our business, including:

• Delivery and courier providers
• Payment processors
• IT and software providers
• Professional advisers
• Regulatory authorities where legally required

All third parties are expected to handle information securely and in accordance with applicable data protection legislation.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil contractual obligations, maintain customer records, comply with legal requirements, resolve disputes and protect our legitimate business interests.

Data Security

We take appropriate technical and organisational measures to safeguard personal information against unauthorised access, loss, misuse, disclosure, alteration or destruction.

While we take reasonable precautions, no internet transmission or storage system can be guaranteed to be completely secure.

Cookies

Our website uses cookies and similar technologies to improve user experience, analyse website performance and support marketing and analytics activities.

You can control cookie settings through your browser preferences.

Your Rights

Under UK data protection legislation, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where applicable

Requests can be made by contacting us using the details below.

Third Party Websites

Our website may contain links to third party websites.

We are not responsible for the content, privacy practices or policies of external websites and encourage users to review their privacy policies separately.

Changes To This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page and become effective immediately upon publication.

Contact Us

Eco Labels Ltd
The BIS
Whitby Street
Hartlepool
TS24 7AD

Email: info@labels.eco
Telephone: 0333 050 7990
Website: www.labels.eco

Complaints

If you are dissatisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office (ICO)

Website: ico.org.uk
Telephone: 0303 123 1113